Professional Services Automation (PSA) Software for MSPs and IT Professional
Over the past couple of decades, IT offshoring and outsourcing have grown significantly. However, the traditional approach of staff augmentation (where clients paid for each staff member a service provider added to complete an IT contract) soon made way for a robust model under which managed service providers (MSP) deliver specific capabilities for a given price. Markets and Markets estimates the global managed services market at USD 329 billion by 2025. Managed services include security, network, data center, IT infrastructure, and communication & collaboration.
The need for PSA software for MSP or IT PSA software has become imminent due to intense competition and demanding customers.
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